Newbury College will follow established protocols for all student complaints throughout its anticipated closure date of May 31, 2019. Such protocols are outlined in the Newbury College Academic Catalog 2018 - 2019 and in the Newbury College Student Handbook 2018 - 2019.
Nearly all College Policies identify timelines by which a student complaint must be filed. These timelines would allow for most complaints to be resolved by the May 31, 2019 closure date. For complaints received after May 31 or not yet fully resolved by that date, the College has established the following process:
Newbury College has established a Student Services Transition Team of key administrators who can receive, investigate and resolve any student complaints submitted on or after June 1, 2019 until August 31, 2019.
Newbury College Student Services Transition Team consists of:
The Team can be contacted in the following ways:
In the event there are any student complaints identified but not yet resolved by August 31, 2019, the following steps will be taken. The complaint will be documented through the use of a Pending Student Complaint Form that will be delivered to the Lasell College Registrar on or before August 31, 2019.
The form will include the following information:
Copies of communications and information gathered should be transmitted with the form.
From the point of transmittal, Lasell College agrees to continue complaint resolution subject to any agreed upon deadlines in place at the time of transmittal.
After August 31, 2019, all student complains will be directed to the Institution of Record.
1844 Commonwealth Avenue
Newton, MA 02466
Lasell College will follow its own policies and Massachusetts laws and regulations to appropriately resolve complaint.