Student Complaint Resolution Plan

Present Day Through May 31, 2019

Newbury College will follow established protocols for all student complaints throughout its anticipated closure date of May 31, 2019. Such protocols are outlined in the Newbury College Academic Catalog 2018 - 2019 and in the Newbury College Student Handbook 2018 - 2019.

Nearly all College Policies identify timelines by which a student complaint must be filed. These timelines would allow for most complaints to be resolved by the May 31, 2019 closure date. For complaints received after May 31 or not yet fully resolved by that date, the College has established the following process:

May 24, 2019 Through August 31, 2019

Newbury College has established a Student Services Transition Team of key administrators who can receive, investigate and resolve any student complaints submitted on or after June 1, 2019 until August 31, 2019.

Newbury College Student Services Transition Team consists of:

  • Dr. Joseph Chillo, President
  • Wendy Abramo-Merrill, Bursar
  • Jenny Aguiar, Director of Financial Aid
  • Shirley Alexander-Hunt, Registrar
  • Amy Downing, Director of Human Resources
  • Charles Haggerty, Managing Director of Information Resource Management
  • Joyce Hanlon, Special Advisor to the President (former CFO)
  • Dr. Matthew Konieczka, Associate Dean of Academic Affairs
  • Paul Martin, Vice President & Chief of Staff
  • Jessica Midwood, Controller

The Team can be contacted in the following ways:

  • Email the team with any concern or question at or call 617-730-7000. All emails and telephone calls will be responded to within one business day.
  • You may direct concerns and/or questions to the following individuals:
  • The College will be open Monday through Thursday from 9 am until 5 pm during this period. The College will be checking both voicemail and email on Friday from 9 am until 5 pm.
  • The College will be closed for the July 4th holiday (July 4th and 5th).


After August 31, 2019

In the event there are any student complaints identified but not yet resolved by August 31, 2019, the following steps will be taken. The complaint will be documented through the use of a Pending Student Complaint Form that will be delivered to the Lasell College Registrar on or before August 31, 2019.

The form will include the following information:

  • The student’s name
  • Contact information
  • Pertinent demographical information
  • A summary of the identified complaint
  • An initial assessment completed by the intake member of the Newbury College Student Services Transition Team
  • A list of measures already taken, meeting held, communications, etc.
  • A list of requested but not completed actions by both the complainant and the appropriate Survival Team member

Copies of communications and information gathered should be transmitted with the form.

From the point of transmittal, Lasell College agrees to continue complaint resolution subject to any agreed upon deadlines in place at the time of transmittal.

After August 31, 2019, all student complains will be directed to the Institution of Record.

Lasell College
1844 Commonwealth Avenue
Newton, MA 02466

Lasell College will follow its own policies and Massachusetts laws and regulations to appropriately resolve complaint.

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c/o Regus | 1309 Beacon St. | Suite 300 | Brookline, MA 02445
(617) 730-7000 |

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